Selected Communications Projects
Global cross-technology content and marketing
As a contractor, currently contribute on global marketing and communications teams for technology offerings, including infrastructure, cloud, metaverse, and edge computing. Collaborate with senior leaders and matrixed teams across departments for thought leadership, presentations, training materials, video and audio, blogs, and web.
Global people communications
As a contractor, participated on global people comms team, participated in global launches to drive people communications across multiple channels for high-profile programs. Interacted with senior leads to develop and deliver relevant content, and collaborated with colleagues across the organization.
Subsequently, managed a program for publishing and promoting informative and engaging news to Accenture employees. Managed portal articles, blog posts, email campaigns and provided video, audio, and executive scripting.
Global internal communications for information security team
As a contractor, after Accenture moved to all remote work or work from home, recruited colleagues from around the world to share their WFH stories. Developed profile articles for the Information Security internal portal, with engaging personal dialogue artices from across the globe.
Case studies/web pages/podcasts for information services team
As a contractor, managed process to develop case studies/client stories, including working with outside creative vendors and liaising with internal .com site teams, including work on copywriting and editing. Collaborated with internal resources to update home page, index content, and manage existing podcast series.
Additionally, collaborated with production teams on podcasts/meeting videos, and managed back end of external blog.
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Internal communications for Terumo BCT acquisition:
On contract with global medical device manufacturing firm, Terumo BCT (then Caridian BCT acquired by Terumo, headquartered in Japan), managed internal communications for global transition. Developed and implemented internal communications for company's global employees, as well as with the organization's diverse partnerships and alliances, such as American Red Cross.
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Training manuals for IRS forms testing teams:
As senior manager for Kleimann Communication Group, a U.S. government contractor, led cross-level matrixed teams for the U.S. Internal Revenue Service (IRS) to develop employee communications for testing forms and letters. Facilitated one-on-one cognitive interviews and focus groups, as well as large-scale quantitative testing to demonstrate whether documents were achieving their targeted outcomes.
Led high-visibility projects for writing and production of employee guides such as "Guide to Conducting Form and Notice testing," a structured approach to testing that included a task list, step-by-step instructions, testing calendars, and references. Another guide provided IRS employees with procedures for measuring the effectiveness of their forms and notices.
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Internal communications for Ent Credit Union:
Ent Credit Union (one of top 25 credit unions in the U.S.), was in rapid growth mode, acquiring multiple smaller credit unions. As marketing director, led a high-functioning to develop highly praised internal communication for both Ent employees and employees of the credit unions being acquired.
Additionally,launched a comprehensive "reward program," primarily for front-line staff, in which employees received points for good service and for meeting the organization's loan and investment goals. Led development of internal portal for employees to track progress and created meeting presentations, as well as informational video snippets. With 42 locations, internal communication critical for keeping employees connected who are not co-located.
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