Internal communications for Information Security team
When the company moved to all remote work or work from home, we in Information Security recruited colleagues from around the world to share their WFH stories.
I provided employees with a set of questions -- some basic, some work-related, some goofy/personal -- and wrote profiles for the Information Security internal portal.
Case studies/web pages/podcasts for Accenture Information Security/CIO
For Information Security, I managed the process of developing case studies/client stories, including working with outside creative vendors and liaising with our internal ServiceNow teams, including work on copywriting and editing for Accenture is certified secure. I worked with Accenture internal resources to update the home page, index the content, and manage the existing podcast series.
I worked with Accenture productions on podcasts/meeting videos for CIO organization, and managed the back end of the external blog.
When I was marketing director for Ent Credit Union (one of the top 30 credit unions in the U.S.), we were in a rapid growth mode, and we acquired multiple smaller credit unions. I directed and developed internal communication for both the Ent employees and the employees of the credit unions we were acquiring.
Additionally, we launched a comprehensive "reward program," primarily for our front-line, in which employees got points for good service and for meeting the organization's loan and investment goals. We created an intranet for employees to track their progress and developed presentations for employee annual meetings, as well as produced informational video snippets. With 42 locations, internal communication is critical for keeping employees connected who are not co-located.
While I was on a mat leave contract for a global medical device firm then known as Caridian BCT, the company was acquired by Terumo, out of Japan. "Terumo BCT" then became the new company and the internal communications for this global transition were months or more in the making. I was involved in communications internally for the company's global employees, as well as with the organization's diverse partnerships and alliances, such as the American Red Cross.
As senior manager for Kleimann Communication Group, a U.S. government contractor, I facilitated cross-level teams for the U.S. Internal Revenue Service (IRS) to develop employee communication for testing forms and letters. I led both one-on-one cognitive interviews and focus groups, as well as large-scale quantitative testing to demonstrate whether documents were achieving their targeted outcomes.
I also led the writing and production of employee guides such as "Guide to Conducting Form and Notice testing," which was a structured approach to testing that included a task list, step-by-step instructions, testing calendars, and references. Another guide provided IRS employees with procedures for measuring the effectiveness of their forms and notices.